Our Returns Policy


If you do wish to return an item for any reason you may do so up to 14 days from the date of receipt for a full refund (less postage costs) as long as it’s returned to us in its original unused condition & packaging, with all labels intact.

Goods must be unworn and unwashed and where relevant, hygiene strips must be in place. In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with underwear or clothing when trying them on. We may refuse to refund or exchange if it’s clear this hasn’t been done, and return the goods to you. The cost of returning an item is the responsibility of the customer unless the return is a result of our error. We advise you to send your return via signed for or special delivery services.


How to return an item

Please email Relax@TheParaiso.com to request a refund, and we will provide you with a returns number and information on how to ship the item back to us. 

After we have received your returned package, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used.

We aim to process refunds and exchanges the day we receive them, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.


Return Exceptions

Items that have been worn, used, soiled, altered, or missing hygiene strips or garment hang tags will not be accepted for return or exchange.


Faulty Items

We are a small boutique, so hate it when things go wrong and we certainly don't want our customers to be affected by this. Please contact us on Relax@TheParaiso.com or visit our contact page and we will advise you from there if there is anything we can do to help. For brands and designers, we will be happy to contact them on your behalf however as we are a retailer, we cannot guarantee the outcome as each company has a different Faulty items policy. For any extra information please contact us. 


Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.